Returns and Guarantees / Liabilities
Article 13 The buyer or a third party can return the product, which he or she has purchased or received, to
Mementos within eight (8) days after the day its has been purchased, under the express condition
that the relevant product is unused, is still packed and sealed in its original packing, is in good state,
is no food or liquor, and the buyer of the product hands over the readable receipt that had been
provided by Mementos at the date of sale.
Article 14 Products, which are purchased during a special sales offer, cannot be returned.
Article 15 If a product is being returned by a buyer or a third party in accordance with the terms as mentioned
and described under article 13 of these general terms & conditions, the person who returns the
product will receive a gift certificate equal to the purchase price of the returned product. Mementos
is not obliged to refund the purchase price of the product in cash or by check.
Guarantees and liability
Article 16 Except for the judicial liabilities based on the Civil Code of the Netherlands Antilles and personally
by Mementos given guarantees, Mementos does not give any guarantee on the products it sells. In
this framework Mementos has no liability for any of the products it sells, except in the event of gross
negligence or intention of Mementos or if Mementos has a judicial liability.
Article 17 Furthermore Mementos is, except for the aforementioned judicial liabilities, not liable for damages
or losses of the buyer of the product or a third party, which are caused by a retarded supply of the
product ordered by the buyer or a third party.
Article 18 Mementos is not obliged to pay any damages or compensation to the buyer of the product or a third
party, unless there is a situation of gross negligence or intention of Mementos or Mementos has a
Article 19 If a product sold and supplied by Mementos has defects or does not comply with the wishes of the
buyer or a third party, one has to apply himself to the producer of the product.
Article 20 Upon a buyers claim for repair or return of an item, Mementos will serve as an intermediary within a
15 day period to see if the damaged product can be repaired or replaced, excluding cases of misuse,
accident and/ or negligence by the buyer.
This service can only be offered if:
- the buyer provides proof of purchase at Mementos
- the sale has been recorded in Retail Pro;
- the buyer has filled out the Warranty Form and provides proof of registration of the Warranty
Registration Card with the manufacturer;
Article 21 Mementos will try to contact the manufacturer to seek remedy for the situation. Mementos will provide the best service possible, however the ultimate responsibility lies with the manufacturer. Mementos is not a registered agent of the manufacturer and is not responsible to service the product.
Article 22 Mementos will try to facilitate the quickest and most expedient way to inform and if possible repair the product on the island of Curaçao at the request of the manufacturer. If a reputable serviceman to repair the product is not available, the buyer will ultimately have to send the product tot the manufacturer’s place of origin.